Customer Satisfaction Scorecard
FCR’s Real-time, Web-based Customer Satisfaction Scorecard, Powered by Guild Quality, has given our clients and customers the opportunity to rate our execution in key categories and other metrics since 2005.
GuildQuality is Full Circle’s provider of customer satisfaction surveying and performance reporting. Guild Quality surveys performance for criteria based on what our customers have told us is important to them, and thus the feedback from these surveys is important to us.
Customer comments and constructive feedback helps us manage, shape and grow our operational, administrative, account executives, and management personnel and our service level performance where it counts… On the Job.